Last Updated: 30 September 2026
At KESARWAAN, a brand operated by IM95 BRANDS PRIVATE LIMITED, we take care to pack and dispatch our products securely so they reach you in good condition. This Shipping Policy explains how orders placed through our website are processed, shipped and delivered.
1. Shipping Coverage
We currently ship KESARWAAN products to serviceable locations across India.
Delivery availability may depend on the customer’s PIN code and the serviceability of our courier partners.
2. Order Processing
Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation.
Orders placed on Sundays, public holidays or during exceptionally busy periods may require additional processing time.
Customers will be informed if there is a significant delay in processing an order.
3. Estimated Delivery Time
After dispatch, orders will generally be delivered within approximately 3–7 business days, depending on the destination and courier service.
Deliveries to remote or difficult-to-service locations may take longer.
Delivery times are estimates and may be affected by factors outside our reasonable control, including weather conditions, road closures, courier delays, public holidays, strikes, natural events or other logistical disruptions.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the order.
KESARWAAN may occasionally offer free shipping or promotional shipping rates. Such offers may be subject to minimum order values, specific products, locations or promotional periods.
5. Order Tracking
Once an order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, the customer’s account or another available communication method.
Tracking information may take some time to become active after the courier collects the shipment.
6. Correct Shipping Information
Customers are responsible for providing a complete and accurate delivery address, PIN code and phone number when placing an order.
Please carefully check your shipping details before confirming your order.
If incorrect or incomplete information results in a failed delivery or the shipment being returned to us, additional shipping charges may apply for re-dispatch where permitted.
7. Damaged or Tampered Packages
Please inspect the outer package at the time of delivery whenever reasonably possible.
If the package appears significantly damaged, opened or tampered with, we recommend documenting its condition before opening it.
If you receive an incorrect, damaged or defective product, contact KESARWAAN customer support promptly with:
- Your order number
- Photographs of the outer packaging
- Photographs of the product received
- A clear unboxing video, where reasonably available and relevant to verifying the issue
Requests will be handled according to our Refund & Cancellation Policy and applicable consumer law.
8. Failed Delivery
Our courier partner may make more than one delivery attempt depending on its policies.
A delivery may fail because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the shipment or other delivery-related circumstances.
If an order is returned to KESARWAAN, please contact us to determine whether re-shipping is available and whether additional shipping charges apply.
9. Delayed or Lost Shipments
If your tracking information has not updated for an unusually long period or your order has not arrived within the expected timeframe, please contact our customer support team.
We will coordinate with the courier partner where appropriate to investigate the shipment.
If a shipment is confirmed as lost, the matter will be handled in accordance with our applicable refund/replacement policy and consumer law.
10. Natural Products & Packaging
KESARWAAN sells products such as Kashmiri saffron, honey and dry fruits. We take reasonable care to use suitable packaging to protect these products during transportation.
Minor variations in the appearance, colour, size or texture of natural products do not by themselves indicate shipping damage.
11. Contact Us
For shipping or delivery-related questions, contact:
KESARWAAN
A Brand of IM95 BRANDS PRIVATE LIMITED
Jammu & Kashmir, India
Website: KESARWAAN.com
contactim95@gmail.com
6005661995