6. Shipping & Delivery
Orders will be shipped to the delivery address provided by the customer during checkout.
Estimated delivery periods are estimates and may be affected by courier operations, weather conditions, holidays, remote locations, logistical disruptions or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
Detailed shipping terms are provided separately in our Shipping Policy.
7. Returns, Cancellations & Refunds
Because KESARWAAN sells food and consumable products, returns may be restricted for reasons of hygiene, safety and product integrity.
Returns or replacements may be considered where an eligible product is received damaged, defective, incorrect, or where another circumstance covered by our Refund & Cancellation Policy applies.
Customers should retain the product, packaging, invoice and relevant photographs/videos when reporting an issue.
Full eligibility requirements, reporting periods, exclusions and refund procedures are governed by our Refund & Cancellation Policy.
8. Order Cancellation
Customers may request cancellation before an order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.
KESARWAAN may cancel an order where necessary due to stock availability, payment issues, pricing errors, delivery limitations or other legitimate operational reasons.
9. Food Allergies & Consumption
Customers are responsible for reviewing product information before consumption, particularly where they have known food allergies, intolerances or dietary restrictions.
Dry fruits, nuts, honey and other food products may not be suitable for every individual.
Product information on our website is not intended to constitute medical advice.
10. Intellectual Property
The KESARWAAN name, logo, product designs, packaging designs, photographs, graphics, website content and other brand materials are owned by or licensed to KESARWAAN/IM95 BRANDS PRIVATE LIMITED, as applicable.
They may not be copied, reproduced, commercially exploited or used in a manner that infringes applicable intellectual-property rights without appropriate authorization.
11. Website Use
You agree not to misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious software, engage in fraudulent transactions or use the website for unlawful purposes.
We may restrict access where reasonably necessary to protect our website, customers or business.
12. Customer Information & Privacy
Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable law.
Customers are responsible for ensuring that information submitted when creating an account or placing an order is accurate and current.
13. Promotions & Discount Codes
Promotional offers and discount codes may be subject to additional conditions, including validity periods, minimum purchase amounts and product restrictions.
Unless otherwise specified, promotional offers cannot be exchanged for cash or combined with other offers.
14. Limitation of Liability
To the extent permitted by applicable law, KESARWAAN and IM95 BRANDS PRIVATE LIMITED will not be responsible for indirect or consequential losses arising from circumstances outside their reasonable control.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer law.
15. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes will be subject to applicable Indian law and the jurisdiction of the competent courts, subject to any mandatory rights or forums available to consumers under applicable law.
16. Contact Us
For questions regarding orders, products or these Terms & Conditions, customers may contact:
KESARWAAN
A Brand of IM95 BRANDS PRIVATE LIMITED
Jammu & Kashmir, India
Website: KESARWAAN.com
contactim95@gmail.com
6005661995