Last Updated: 30 September 2026
At KESARWAAN, a brand operated by IM95 BRANDS PRIVATE LIMITED, we take care to ensure that our food products are packed securely and delivered in good condition.
Due to the perishable and consumable nature of food products, we generally do not accept returns, exchanges, or refunds once an order has been delivered, except in eligible cases involving damaged, defective, incorrect, or otherwise materially non-conforming products.
1. No Returns on Food Products
For reasons of food safety, hygiene and quality control, products purchased from KESARWAAN cannot ordinarily be returned after delivery.
This applies to products including:
- Kashmiri Saffron
- Honey
- Dry Fruits
- Other edible or consumable products sold by KESARWAAN
We cannot accept a food product back into inventory once it has been delivered to a customer.
A change of mind, personal taste preference, or ordering the wrong product will not ordinarily qualify for a return or refund.
2. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Leaking or with materially damaged packaging affecting the product
- Defective or unfit for consumption when received
- Different from the product you ordered
- Missing from your delivered order
please contact KESARWAAN customer support within 48 hours of delivery.
We recommend providing:
- Your order number
- Clear photographs of the product
- Photographs of the outer and inner packaging
- A clear unboxing video, where reasonably available
- A brief description of the issue
This information helps us verify the issue and resolve your complaint quickly.
3. Refunds or Replacements
After reviewing an eligible complaint, KESARWAAN may, depending on the circumstances:
Replace the affected product, or
Issue a refund for the affected product.
Where a refund is approved, it will generally be made to the original payment method. Processing times after initiation may vary depending on the bank or payment service provider.
For Cash on Delivery orders, where applicable, we may request appropriate bank or payment details to process an approved refund.
Nothing in this policy limits any remedy that a customer is entitled to under applicable consumer law.
4. When Refunds Will Not Normally Be Provided
A refund, replacement or return will generally not be available where:
- The customer simply changes their mind after delivery.
- The customer no longer wants the product.
- The wrong product or quantity was ordered by the customer.
- The customer does not like the taste, aroma, colour or texture where the product is otherwise as described and fit for consumption.
- There are normal variations in the appearance of a natural product.
- The product has been improperly stored or handled after delivery.
- The product has been substantially consumed or used and there is no verified quality issue.
- The delivery failed because incorrect or incomplete address/contact information was supplied by the customer.
These restrictions remain subject to rights available under applicable law.
5. Natural Product Variations
KESARWAAN products such as saffron, honey and dry fruits are natural products.
Natural variations in colour, size, texture, aroma, consistency or appearance may occur between batches. Such reasonable natural variations do not by themselves mean that a product is defective.
6. Order Cancellation
Customers may request cancellation before the order has been processed or dispatched.
Once an order has been packed, processed for shipment or dispatched, cancellation may no longer be possible.
To request cancellation, contact KESARWAAN customer support as soon as possible and provide your order number.
If an eligible prepaid order is cancelled before dispatch, the applicable amount will be refunded to the original payment method.
7. Cancellation by KESARWAAN
KESARWAAN may cancel an order in circumstances such as:
- Product unavailability
- Payment failure
- Incorrect pricing caused by a technical or administrative error
- Delivery location being unserviceable
- Suspected fraudulent activity
- Other circumstances that reasonably prevent fulfilment of the order
If KESARWAAN cancels a prepaid order, the amount paid for the cancelled items will be refunded.
8. Refused or Undeliverable Orders
If an order cannot be delivered because the customer is unavailable, refuses delivery, provides incorrect information, or the courier cannot successfully complete delivery for reasons attributable to the customer, shipping or re-shipping charges may apply where legally permitted.
9. Contact Us
For cancellations, damaged products or other order-related concerns, please contact:
KESARWAAN
A Brand of IM95 BRANDS PRIVATE LIMITED
Jammu & Kashmir, India
Website: KESARWAAN.com
contactim95@gmail.com
6005661995