Last Updated: 30 September 2026
At KESARWAAN, a brand operated by IM95 BRANDS PRIVATE LIMITED, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order, contact us, or otherwise interact with KESARWAAN, and how that information may be used and protected.
1. Information We Collect
When you use our website or purchase from KESARWAAN, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Account and login information
- Products ordered and order history
- Payment and transaction information
- Communications you send to us
- IP address, browser type and device information
- Website usage and interaction data
- Cookies and similar technologies
Payment information may be processed directly by third-party payment gateways. We generally do not receive or store complete card, UPI or banking credentials where these are handled directly by the payment provider.
2. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Deliver products to customers
- Process payments and refunds
- Create and manage customer accounts
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions, complaints and requests
- Prevent fraud and protect our website
- Maintain business and transaction records
- Improve our products, website and customer experience
- Send promotional communications where permitted and subject to applicable consent requirements
- Comply with tax, accounting, regulatory and other legal obligations
3. Payments
Payments made through our website may be processed by third-party payment service providers.
Those providers may collect and process payment information according to their own privacy policies and security practices.
KESARWAAN does not intentionally store complete payment-card details where the transaction is handled directly by the payment gateway.
4. Order Fulfilment & Delivery
To process and deliver an order, we may share necessary information such as your name, delivery address and phone number with courier, logistics and fulfilment service providers.
We share information necessary for them to provide the relevant service.
5. Cookies
Our website may use cookies and similar technologies to enable essential website functionality, maintain shopping carts and sessions, remember preferences, understand website performance and, where applicable, support analytics or advertising.
Some cookies may be provided by third-party services used on our website.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies.
You may also control certain cookies through your browser settings, although disabling essential cookies may affect website functionality.
6. Analytics & Marketing
We may use analytics and advertising technologies to understand how visitors interact with our website and to improve our services and marketing.
Where applicable, information may be processed by third-party analytics or advertising providers according to their respective privacy policies.
Marketing communications will be sent in accordance with applicable requirements, and you may unsubscribe from promotional emails using the unsubscribe option provided in those communications.
7. How We Share Information
We do not sell your personal information.
We may share personal information when reasonably necessary with service providers involved in operating our business, including:
- Payment processors
- Courier and logistics providers
- Website hosting providers
- E-commerce and website service providers
- Email, SMS or communication providers
- Analytics and security providers
- Professional advisers where necessary
- Government or regulatory authorities where disclosure is required by law
Service providers may process information only as permitted by their agreements, applicable policies and law.
8. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or loss.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should keep their account passwords confidential and notify us if they believe their account has been accessed without authorization.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and regulatory requirements.
Order and transaction records may therefore be retained for periods required under applicable law even after a customer stops using our website.
10. Your Rights
Depending on applicable law and the circumstances, you may have rights regarding your personal information, including requesting access to or correction of certain information and raising concerns regarding its processing.
Where applicable, you may also request withdrawal of consent for processing based on consent. Withdrawal will not affect processing already lawfully carried out before the withdrawal.
To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Our website and products are intended for general consumers and are not designed to knowingly collect personal information directly from children in circumstances requiring parental consent.
If we become aware that personal information has been collected contrary to applicable requirements, we will take appropriate steps to address it.
12. Third-Party Links
Our website may contain links to third-party websites or services.
KESARWAAN is not responsible for the privacy practices, content or security of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality or legal requirements change.
The latest version will be published on this page with an updated Last Updated date.
14. Contact Us
For privacy questions, requests or complaints, please contact:
KESARWAAN
A Brand of IM95 BRANDS PRIVATE LIMITED
Jammu & Kashmir, India
Website: KESARWAAN.com
contactim95@gmail.com
6005661995